Privacy Policy

Effective Date: August 26, 2025

At Big Wall Décor, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard the information you provide when you use our website, make purchases, subscribe to communications, or interact with us through affiliated platforms. By using our site, you consent to the practices described below.

Information We Collect

We may collect information from you when you register on our site, place an order, sign up for email or SMS communications, enter a contest or sweepstakes, respond to surveys or promotions, or otherwise engage with our services. The information we collect may include your name, email address, billing and shipping address, telephone number, payment details, and order history.

You may, however, visit our website anonymously without creating an account or submitting personal information.

We also automatically collect certain information through cookies, pixels, and similar technologies. This includes your IP address, browser type, device identifiers, and browsing activity. We use technologies such as Google Analytics, Meta Pixel, TikTok Pixel, and Pinterest Tag to understand user behavior and deliver targeted advertising.

Additionally, if you submit reviews, tag us on social media, or otherwise provide user-generated content, we may collect and use that content for marketing and promotional purposes in accordance with this policy.

How We Use Your Information

We use the information we collect to process and fulfill orders, provide customer support, and manage your account. Information may also be used to send transactional updates, such as order confirmations and shipping notices.

If you opt in to receive marketing communications, we may use your information to send promotional emails, SMS messages, or other marketing materials. These communications may include information about new product launches, special offers, or company news. If you no longer wish to receive these communications, you may unsubscribe at any time as described in the “Your Choices” section below. Please note that due to email production schedules, you may still receive messages already in process at the time you opt out.

We also use cookies, analytics, and advertising technologies to improve website functionality, personalize your experience, and deliver relevant advertisements across third-party platforms.

SMS Communications

If you choose to subscribe to our SMS program, you consent to receive recurring text messages from Big Wall Décor regarding orders, promotions, and other updates. Message frequency may vary, and message and data rates may apply. Consent is not required as a condition of purchase.

You may opt out of SMS communications at any time by replying STOP to +1 (844) 743-5452. You will receive a confirmation that your opt-out request has been processed. For assistance, reply HELP or email info@bigwalldecor.com. We use Klaviyo to facilitate SMS communications on our behalf.

Sharing of Information

We may share your information with trusted service providers to help us operate our business and provide services to you. This includes payment processors such as Stripe, shipping carriers, email and SMS providers such as Klaviyo, and hosting and analytics providers. These third parties may access your information only to perform services on our behalf and are not permitted to use it for other purposes.

We participate in affiliate marketing programs through networks such as AWIN. Affiliates may track clicks and completed sales for commission purposes. We do not share personally identifiable information with affiliates.

In some cases, your information may also be shared in connection with business transfers, mergers, acquisitions, or when required to comply with legal obligations.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. Cookies allow us to remember items in your shopping cart, recognize returning visitors, and understand browsing behavior. Tracking pixels and tags from third parties, such as Google, Meta, TikTok, and Pinterest, help us measure performance and deliver targeted advertisements.

You may choose to disable cookies through your browser settings, but doing so may limit your access to certain features of our site. Even if you disable cookies, you can still place orders over the phone by contacting our customer service team.

Data Retention

We retain personal information as long as necessary to fulfill the purposes described in this policy, including order processing, customer service, and compliance with legal and regulatory requirements. We may also retain certain information about past transactions in order to service those transactions, maintain accurate records, and comply with applicable laws. Customers may request deletion of their information, subject to these requirements.

International Transfers

Because we use service providers such as Stripe, Shopify, and Klaviyo, your information may be transferred to and processed in the United States. By using our services, you acknowledge that your data may be handled in a country with different data protection laws than your own.

Security of Information

We use reasonable technical, administrative, and physical safeguards to protect the personal information we collect. This includes Secure Socket Layer (SSL) encryption for transactions. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

Your Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to request access to the personal information we collect, the right to request deletion of your information, the right to correct inaccurate data, and the right to opt out of the sale or sharing of your personal information. We will not discriminate against you for exercising these rights.

If you are located in the European Union or the European Economic Area, you may have additional rights under the General Data Protection Regulation (GDPR). These rights may include the ability to access, correct, or erase your personal data, restrict or object to processing, and request data portability.

To exercise any of these rights, please contact us at info@bigwalldecor.com or write to us at the mailing address listed below.

Accessibility

Big Wall Décor is committed to ensuring that our website and mobile application are accessible to all users, including individuals with disabilities. To support this commitment, we use AccessiBe, an accessibility solution that provides an icon in the lower left corner of our site. By clicking this icon, users can adjust accessibility settings according to their needs.

While we strive to maintain full accessibility, some limitations may occur. If you encounter any difficulty accessing or using our site, please contact us at support@bigwalldecor.com or call 888-441-1246. We will work with you to ensure that you receive the information, services, or assistance you require.

Children’s Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will promptly delete it.

Third-Party Marketplaces

When you make purchases through third-party marketplaces such as TikTok Shop, Meta Shops, or Amazon, your information is also subject to the privacy policies of those platforms. We encourage you to review their policies for additional details.

User-Generated Content

By submitting reviews, tagging Big Wall Décor on social media, or otherwise providing content, you grant us a license to use, reproduce, and share such content for promotional purposes, in accordance with applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. If material changes are made, we may also notify you by email or through a notice on our site.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:

Big Wall Décor
1175 Devin Dr
Norton Shores, MI 49441
Email: info@bigwalldecor.com

Related Policies

This Privacy Policy should be read in conjunction with our Terms and Conditions and our Return Policy. These documents collectively govern your use of our website and purchases from Big Wall Décor.

Privacy Policy

At BIG Wall Décor, we take our community’s interests and privacy seriously. Please take the time to read the following document carefully to understand what kind of information we use to helps us how our community engages this website.

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail or phone, or participate in another site feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website or our social media pages, or use certain other site features in the following ways but not limited to:

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To serve targeted and personalized ads so we can better serve you as a potential customer and provide great service as a business.

To allow us to better service you in responding to your customer service requests.

To quickly process your transactions.

If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

If you have opted-in to receive our SMS Marketing, we may send you periodic SMS Texts. If you would no longer like to receive promotional texts from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive SMS texts, you will not receive these campaigns. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section, or email info@bigwalldecor.com requesting that you be removed. Please note that due to email production schedules you may receive any emails already in production.

You may opt-out of the SMS Service at any time. Text the single keyword command STOP to +1 (844) 743-5452. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other BIG Wall Décor mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to +1 (844) 743-5452 or email info@bigwalldecor.com.

To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

SMS

If you opt in for SMS we will only send you promotional messages or transitional messages such as order status’s. You may opt out at any time.

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 26, 2025.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online policy only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.